Frequently Asked Questions

Is Your Website Secure?
Rest assured, VAI Depot uses the most advanced security measures available today! There are several easily verifiable signs of security on our checkout page.
In the address bar, the “S” in https: indicates that the page is secure. You will also notice either in the lower corner or at the right of the address bar the lock icon indicating you are on a secure page. Finally, at the bottom of the screen there is a Verisign icon, an internationally recognized security company. If you click on the Verisign icon, it will give you our company information along with their guarantee that our website is secure.

Do You Rent or Sell Any of My Information?
VAI Depot is not in the business of selling your name, mailing address, phone number or e-mail address. Please click the link below for our privacy policy.
Click here for our Privacy Policy

What Payment Methods Do You Accept?
We offer our Customers several convenient payment options. We accept most major credit cards including Visa, MasterCard, Discover and American Express. We also accept PayPal for your convenience. We do not accept cash, checks or COD.

Will I Receive an Order and Shipping Confirmation?
You will receive confirmation from us by email as soon as your order is received which will include your order details and shipping information. You will also receive confirmation from us by email as soon as your order ships that will include tracking numbers with links for quick and easy tracking!

When Will My Order Ship?
We pride ourselves on fast turnaround with most orders shipping from our FL warehouse within two business days!! Each item indicates the number of days we need to manufacture and process your order. A select few items are manufactured in our remote manufacturing facilities and may arrive separately. These items have longer lead times indicated and will not have express shipping available.

Do You Charge Sales Tax?
VAI Depot operates in Harlingen, TX and law requires VAI Depot to collect all taxes that are applicable, based on the order’s “Ship-To” ZIP code. Be advised that some states require a tax on delivery and/or gift wrap charges as well. For online orders, all applicable taxes will be clearly displayed on your order at checkout time. Note: Tax rates are subject to change at any time.

Can I Check The Status Of My Order Online?
Yes! The status of your order can be found on our website 24 hours a day! Please click here to Track Your Order. Links will be provided to track the shipment once it has left our warehouse.